FAQS - Hamad Riffa.....

You can contact us exclusively via Instagram direct messages, where we strive to respond to you directly and personally.

The Hamad Riffa customer service team strives to respond to all messages within 24 to 48 hours.

The estimated shipping time is between 7 and 14 business days, keeping in mind that timing may vary depending on the customer’s location.
During public holidays and busy seasons, the delivery time may be slightly longer, but we always strive to ensure your purchases reach you as quickly as possible.

We apologize, but we do not offer a return or refund service to ensure the privacy of our products and the quality of the experience.

If you received an incorrect product, please contact us directly via Instagram direct, including the order number, photos, and a video demonstrating the condition. The product must be unused and in all its original packaging.

Additional fees (such as customs and taxes), if applicable, are determined by the customs authorities in the destination country and are not included in the amount paid to us.

Yes, we offer exclusive offers and discounts from time to time. Follow us on Instagram to be among the first to receive news about offers.

You can message us immediately on Instagram if you wish to modify or cancel, but we cannot make any changes after the order leaves our warehouse.

We offer several secure payment options, including: MasterCard, Visa, PayPal, Apple Pay, and Amex.